- How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
- Depending on the monitor resolution or screen settings, there may be colour gaps between product image shown and the actual product.
- Depending on the measurement method, clothing sizes might have slight inconsistency.
- In the process of producing polybags, powder is added to prevent adhesion in polybag.
Entire manufacturing process is handled under certified material test report which reflects the powder is harmless to humanbody.
This is not a product defect. it is not able to be a reason for exchange or return.
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
- Delivery Time : 3 - 7 days
Please take into consideration that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
- Returns & Exchanges
Exchanges and Returns Addresses
- B202, 25, Hoenamu-ro 44na-gil, Yongsan-gu, Seoul, Republic of Korea
Note for Exchanges and Returns
- You have 7 days after receiving your order to exchange or to request a return
- If you request an exchange or refund due to simple change of mind, you are responsible for the cost of this type of return or any other related costs.
- The refund will be processed within 3 business days after we receive your parcel at our warehouse.
- In the case of islands and mountainous areas, additional costs may be incurred in addition to the basic exchange/refund delivery fee you paid.
Return and Exchange Conditions
When making exchanges and returns, please bear in mind that under following conditions return and exchange are not allowed:
- If the exchange and refund deadline (within 7 days of receipt of the product) has elapsed, exchange or refund is not possible.
- Any items returned must be in the same condition in which you received them. Items must be unworn, unwashed, and undamaged in the original selling condition.
- Any items returned must have their tags attached and with the original packaging with complete components.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.